Conflict management at the workplace
Table of contents: The Kazakh-American Free University Academic Journal №12 - 2020
Author: Mohammad Rafi Jorazada (Mazar-e-Sharif, Afghanistan), Kazakh-American Free University, Kazakhstan
Conflict often defined
the differences in interest, thought process, understanding, requirements,
attitudes, perception as well as need lead to a conflict. When individuals do
not agree to each other's opinions, a conflict occurred or conflict can occur
at any places like in organizations, company, groups, homes and even at the
high level of diplomatic area between one country to others globally.
Conflict arises whenever
individuals have different values on culture, religious and believes, and it
occurs when different opinions, needs, and interests is arising.
Understanding of the
conflict in better way:
Alexander and Vladimir
are working in one of the company and they both are good friends of each too,
in one of the project, they were asked to give their inputs on a particular
issues in the project assigned to them by their manger, there were a big differences
in their understanding of the project and both could not agree to each other's
ideas and thoughts. Alexander wanted to implement the project in a specific way
which did not go well with Vladimir. The result of the difference in their
opinions was a conflict between the two and now both of them just can't stand
each other on their ideas and opinions.
The difference in the
interest, thought process, nature and attitude of Alexander and Vladimir
contributed escalation to a conflict between them and this is called the conflict.
Conflict is not always
negative or translated in negative way, but sometimes it is positive too,
disagreement on better implementation of a project is a good sign of conflict
which result to have better completion of a good project
And the Conflict
management assist us to find a middle way, it is an alternative to any problems
which results a successful implementation of a project in an organization or in
a modern company. The problems and issues should be addressed in the right time
and in the right place to prevent the conflict and not to damage other parts of
the project or the organization in the future, with the conflict management
skills and knowledge, the team explores all the possible reasons to fear which
may later leading to a big problems and tries to resolve it in a fast way.
Conflict Management is
always important as it is always good to prevent clash at the first place
rather than facing its negative costs which damage the around us or the whole
With the right and the
result of managing of conflict, the daily stress decreasing with the company
employers, the employees are felt better and motivated towards of a better
For the healthy and
enrichment of an organization it is always recommended that the conflict should
be avoided at the workplace and to make the organization a better place for the
good competitive environment. All employees of the organization to ensure the
safety measures are taken in advance to prevent conflicts at the workplace. The
employees are the assets of organization and they should feel motivated to
perform well and make the organization a great place to achieve the
organization mission and vision.
We can't work alone, for
the better work output we are always depend to the team and work with the group
of people to achieve the organization's objectives and conflicts lead to
tensions and nothing productive comes out of it and can't accomplish the given
task in a proper way.
Natalia and Angelica
were a part of an organization team, both of them had excellent academic
records, were hardworking and were never short of ideas. But, Natalia and
Angelica never loved each other's opinions. Their team never achieve any-given
tasks and failed every time.
The conflict between
Natalia and Angelica is the real reason why their team couldn't perform well.
The success of any team is directly relevant to the good relationship of team
members and respect the ideas among the team.
As per above, the result
of conflicts, employees waste their maximum time and energy in argument and
find it very difficult to focus on give-task. The time which should be used in
doing fruitful work goes in finding faults in others and fighting with each
other. We should always remember that our organization is not paying us for
fighting with each-other on different ideas, instead they are expecting
productive work from us. And the conflict management stops the increasing of
tensions and permit the employees to be more serious about their works and the
objective of organization.
plays a very important role at workplaces as it prevents unnecessary tension
and makes organizations a better place to work and achieve the organization's
Unresolved conflict can
create serious and quite varied consequences involving high financial and human
costs. For example, a study conducted by the Centre for Effective Dispute
Resolution (CEDR) reveals that 80 percent of disputes have a significant impact
on the smooth running of business.
For instance, employee
conflicts can lead to frustration and low morale, which can result in missing
deadlines, loss of confidence and trust levels, communication problems,
withholding of information, withdrawal, or absenteeism. Apart from
performance-related consequences, disgruntled and aggrieved employees tend to
take a more rights-based approach which can result in an increase in court
cases and associated legal fees.
Cram and Williams
distinguish between first-order effects (quantifiable), such as lost revenue or
employee replacement costs, second-order effects (harder to quantify), such as
missed opportunities or increased supervision and management, and third-order
effects (impossible to truly quantify), such as passive-aggressive behaviors
exhibited by disgruntled employees or the poor image of the company within the
The cost to the
organization measured high and such conflict should be avoided and stop
Prevention and how we
should ovoid the Conflict:
The conflict is a
disastrous phenomenon caused to create chaos and anarchy among the people and
the community. There are good ways to help and prevent any conflict before
starting it. We need to be vigilant and cautious and take some time out to
think of the fight if it is beneficial or provides any solution.
Those who create
conflict and tension do not get any benefit and efficiency out of it, but
conflict is really a wastage of time and energy that is resulted to the other
various inconveniences. All of us should try our best at an optimal level to
prevent the conflict.
There are constructive
solutions in place to prevent conflict by controlling emotions and attitudes.
First, learn how the other individual reacts as he might get too hyper, however
it is us to control our emotions and remember that other individual might not
be as educated as we are and or might not be from the same background. Respect
to other individual's opinion and try to provide comments in a professional
manner and avoid being imperative and directive. Be a good listener and
discussion would be the best way of solutions. Remember to discuss with him and
try to compromise and find a solution.
Gentleness and amenity
would cause to give an end to the conflict. All in all, be flexible and try to
find alternatives and never be regretted at any point.
Another alternative to
prevent the conflict would be to control the way we react and talk. We need to
think deeply before speaking. Sometimes, with no reason we spoil our
environment by making unnecessary noises and shouts which create a lot of
crisis and tensions around us. In case of the worst scenarios, try to soften
our voice and talk to other individual with respect and dignity.
Communication is the
best asset to end up the conflicts. We should pursue a very clear and smooth
communication in a transparent manner and also avoid misunderstandings. Try to
be concise in all communications and make sure that we are clearly state our
desires and opinions to an effect that the other individuals clearly understand
us which will also prevent the fight. Mutual respect would be a core value to
end up the conflicts.
Try our best to give
respect to other individual to express his views and opinions and never
continuously criticize. Bias must be avoided as it creates problems to all people.
If a conflict arises among group members; make sure we address all the participants
Some people feel guilty
if they have done anything wrong and do not admit to their faults. however, no
one should feel guilty in case of doing something wrong and be the first one to
express our regrets and apologize for our mistakes. The apologies prevent
unnecessary tensions and sorrows. Forgiveness is the sign of loyalty and
To prevent the conflict
in all our affairs as well as in the workplace will bring prosperity, success,
and pleasant relationships among the people in the community and the workplace.
There are some conflicts that bring up unprecedented costs to a particular
organization, and the prevention of the conflict will avoid all those including
the tensions. Furthermore, the conflict affects the personality and dignity of
an individual which caused to destroy his reputation within the community and
at workplace. Those who avoid conflict are highly admitted and respected and
win the popularity and granted value in all aspects.
5. Cram J. A. and MacWilliams R. K. The Cost of
Conflict in the Workplace
Table of contents: The Kazakh-American Free University Academic Journal №12 - 2020